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[Help] how to apply earlng b/c?

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  • #68744 Reply
    Yazeed Alsaif
    Guest

    Hello,
    I will be straightforward, I am comparing pstn and voip in our company. we are receiving a 50 calls per day with a delay of 120 seconds before our customers calls are picked up. I want to know how to calculate the grade of service, traffic load/offered.

    thanks

    #68745 Reply
    pix
    Guest

    Hi Yaseen,

    You should use Erlang C formula. You’ll find plenty of information on this website about it.

    Regards
    pix

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Reply To: [Help] how to apply earlng b/c?
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