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Help Desk Staffing

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  • #68491
    Karen Kryszak

    Does anyone know a “simple” industry standard for determining if your desk is staffed adequately?

    Meaning, if we take X calls per month it’s suggested you need X agents to handle call volume. Or if your customer base is 30,000-50,000 customers on average you will need X Help Desk staff.

    Much appreciated for any input/feedback

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