Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Help Desk Staffing

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #68491 Reply
    Karen Kryszak
    Guest

    Does anyone know a “simple” industry standard for determining if your desk is staffed adequately?

    Meaning, if we take X calls per month it’s suggested you need X agents to handle call volume. Or if your customer base is 30,000-50,000 customers on average you will need X Help Desk staff.

    Much appreciated for any input/feedback

Viewing 1 post (of 1 total)
Reply To: Help Desk Staffing
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">