Help Desk Staffing This topic has 0 replies, 1 voice, and was last updated 10 years, 4 months ago by Karen Kryszak. Viewing 1 post (of 1 total) Author Posts 31st July 2012 at 23:03 #68491 Karen KryszakGuest Does anyone know a “simple” industry standard for determining if your desk is staffed adequately? Meaning, if we take X calls per month it’s suggested you need X agents to handle call volume. Or if your customer base is 30,000-50,000 customers on average you will need X Help Desk staff. Much appreciated for any input/feedback Author Posts Viewing 1 post (of 1 total) The forum ‘Telecom Design’ is closed to new topics and replies.