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Adding ‘head’ count

  • This topic has 1 reply, 1 voice, and was last updated 23 years ago by Lin.
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  • #32533
    Plezena Shack

    How do I find the number of agents needed to answer calls and emails when all I have is monthly statistics?

    As an example: 1514 emails answered in a month, 1113 calls averaging 11:13 per call.

    Any help gratefully appreciated.

    Plezena Shack.


    See what the answer is to email traffic.

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