Home » Topics » Telecom Design » Adding ‘head’ count
- This topic has 1 reply, 1 voice, and was last updated 23 years ago by Lin.
How do I find the number of agents needed to answer calls and emails when all I have is monthly statistics?
As an example: 1514 emails answered in a month, 1113 calls averaging 11:13 per call.
Any help gratefully appreciated.
See what the answer is to email traffic.
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