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Average delay in Erlang C

  • This topic has 2 replies, 1 voice, and was last updated 7 years ago by masoud.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
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  • #32502
    Jimmy
    Guest

    Hello

    Can anybody tell me that from Erang C. If I know the probability of calls delay (% of call delay) then how to get the average delay of all calls (sec).

    Thank you very much in advance

    Jimmy.

    #32503
    Lester Bromley
    Guest

    Average Delay is calculated by: W = ErlangC(m,a)/(m * u * (1 – p))

    where: m = number of agents a = traffic intensity (in Erlangs) u = departure rate p = agent utilisation.

    #32504
    masoud
    Guest

    tnx

Viewing 3 posts - 1 through 3 (of 3 total)
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