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Average delay in Erlang C

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  • #32502 Reply
    Jimmy
    Guest

    Hello

    Can anybody tell me that from Erang C. If I know the probability of calls delay (% of call delay) then how to get the average delay of all calls (sec).

    Thank you very much in advance

    Jimmy.

    #32503 Reply
    Lester Bromley
    Guest

    Average Delay is calculated by: W = ErlangC(m,a)/(m * u * (1 – p))

    where: m = number of agents a = traffic intensity (in Erlangs) u = departure rate p = agent utilisation.

    #32504 Reply
    masoud
    Guest

    tnx

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