Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Spikes in call volume

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #32488 Reply
    Andrea
    Guest

    Although we forecast rather accurately, we strive to respond faster to spikes in call volume.

    Any suggestions?

    #32489 Reply
    Concourse Group
    Guest

    We would advise our customers to use overflow to a hardware solution, such as a low-end VRU, automated attendant, or even an announcer, on the back end to deal with this type of unexpected overflow if it is of relatively short duration and the occurrences aren’t particularly pervasive. If, however, they last fairly long, but are infrequent, a front-end solution might be a better idea. If they’re long duration, and fairly frequent, we’d recommend a front-end solution, most likely a VRU. Pacing out of the front or back-end hardware can be coordinated with call volume by pacing the software routines’ complexity according to the traffic volume.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Spikes in call volume
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">