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text messaging coverage

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  • #35109 Reply
    alan sanchez
    Guest

    Does anyone have any experiece in calculating the coverage for agents solely in a text message environment, no voice at all?

    Thanks,

    Alan

    #35110 Reply
    dmck
    Guest

    If you are asking how many agents you need to service callers, use Erlang C. These tables are for any queue use, whether it be voice, queueing for theatre tickets or to ‘use the bathroom’.

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