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traffic calculation issue

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    I have the following data relating to IVR traffic for a customer who has 12 port IVR system currently.

    Peak hour traffic – 114
    Peak day traffic – 944
    Peak month traffic – 3794

    Yearly traffic – 27000

    If I use the erlang minute calculator assuming 12 minutes ( customer data ) a call I get 8 ports.

    If I use peak hour traffic calculation I get 33 ports assuming all other variable are fixed.

    Could someone help to arrive at the right number of ports for this customer ??

    Thanks in advance.


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