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Genesys – Predictive dialer

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  • 8th June 2007 at 07:34 #47768 Reply
    Tony Genesys
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    Just wondering if any one of you know how to answer the following question when using the Genesys’s Predictive dialer.

    i) How to speed up the dialing ?
    ii) How to decide the retry schedule for different treatments ?

    Thanks all
    Tony

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