Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors


Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #33297
    Joe Golden

    Anyone ever heard of a hunting algoritm called “least used/ most used? If so, I’d be very grateful for an explanation and applications.



    If this is what I’m thinking about, it is a feature of PABX hunt groups. Basically, there are three commonly used call distribution methods;
    1. “Round Robin” – The first call is sent to extension 1, the second to extension 2 etc. If extension 2 in this example is busy when a call should be presented, the call goes to 3, and 2 misses this turn.

    2. Strict order. Call 1 goes to extension 1, call 2 goes to extension1, but if busy goes to 2 etc. So, in this way, extension 1 always receives more calls than any other extension.

    3. Longest free. Whichever extension has been free for the longest period of time gets the next call. Arguably, this system is a fairer method of call distribution.



Viewing 2 posts - 1 through 2 (of 2 total)
  • The forum ‘Telecom Design’ is closed to new topics and replies.