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Erlang Daily/Monthly

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  • #33254
    Shane Terry

    I work in a Multi ACD, Multi Call Center Environment. We have composite data (# of calls, AVG. Handle time, etc..) for an eight hour day.

    Is anyone aware of a calculator that allows an entire days or even months composite data to be entered to project the peek number of agents needed?


    Try a software that is very famous for its workforce planning: Blue pumpkin is the name.

    about 100K$ is the price.

    You will need to integrate it with the ACD data.

    Good luck


    Blue Pumpkin is a great tool for Call Centres. The forecasting on works really well. I would look into it.


    We are looking to add Blue Pumpkin software but I was looking for a short term solution until the software is in place.

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