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Is there a way to estimate avg call duration given erlangs and number of calls per hour. Typical hourly printout looks like this:
Time 14:00-15:00
Erlangs 0.32
Calls 3
Number of lines 2
if you measured Y= 0.32 Erl then
minute of use (MoU)are : 0.32*60=19.2 min.
And if you know number of calls during the measured period. It’s simple: 19.2/3=6.4 min.
-avg call duration is 6 min 24 secbye
P.
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