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Traffic Measurement

  • This topic has 1 reply, 1 voice, and was last updated 23 years ago by Petr Jann.
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  • #33249
    Dave O’Brien

    Is there a way to estimate avg call duration given erlangs and number of calls per hour. Typical hourly printout looks like this:

    Time 14:00-15:00

    Erlangs 0.32

    Calls 3

    Number of lines 2

    Petr Jann

    if you measured Y= 0.32 Erl then
    minute of use (MoU)are : 0.32*60=19.2 min.
    And if you know number of calls during the measured period. It’s simple: 19.2/3=6.4 min.
    -avg call duration is 6 min 24 sec


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