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Forecastering & Planning

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    Emma
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    I need everyone’s help please. Im having a job interview for the above post and need to gain as much info as possible on qmax, erlang c calc’s and general f&p in a call centre / customer service environment. Can anyone help me with some details and point me in the right direction? Also any call centre model info? im really in the dark so any help would be appreicated
    Thanks
    emmajbirch@yahoo.co.uk

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