Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Predictive Dialers

  • This topic has 1 reply, 1 voice, and was last updated 20 years ago by Rommel.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #33159 Reply

    Does anyone know what formulas should be used to determine number of trunks and agents are needed when using Predictive dialers?

    There are no in bound calls and the predictive dialer retries within 15 minutes on busies.

    #33160 Reply

    I would probably go with Erlang C for agents since delay is one of the key factors and Engset for the predictive dialer’s DS0s as the number of calls will be finite and traffic will be smooth.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Predictive Dialers
Your information:

<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">