Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Call Centre Forecasting

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #33146 Reply
    Stephen
    Guest

    I am a final year student at Leeds Metropolitan University and for my final year project I am looking at the forecasting of calls in the call centre environment. I work in a call centre (part-time) and the company I work for uses Erlang-C to calculate a forecast, however I am struggling to find any other theories and their formulas which I require as part of my research. If you could advise of any methods other Erlang-C then I would be very
    grateful.

    Thanks,

    Stephen Robinson
    stephen@robinson123.fsnet.co.uk

Viewing 1 post (of 1 total)
Reply To: Call Centre Forecasting
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">