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IVR and erlang

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #33085 Reply
    Christophe
    Guest

    I don’t know how to calculate
    how many IVR ports I need.

    I have 1200 calls per hour,
    I know each call is going to stay 40 seconds under the
    IVR, and I have 35 agents.

    I would like to knwo how many ports I need.

    #33086 Reply
    Joseph Brew
    Guest

    the number of circuts need to handle this traffic is

    1200*40/60/60=13.333Erlangs, for even a 5% loss probility ypu would need no more than 20 operators or agents

    #33087 Reply
    Chris Wood
    Guest

    You would need about 30 ports – kind of an odd size unless you use E1. You might want to just try one T1 and see if the 24 lines is enough.

    #33088 Reply
    Jeff Clark
    Guest

    You are free touse our on-line calculator at http://www.interaliinfo.com and then use the on-line tools selection

    #33089 Reply
    Serkan Başöz
    Guest

    I don’t know how to calculate
    how many IVR ports I need.

    I have 800 calls per hour,
    I know each call is going to stay 20 seconds under the
    IVR, and I have 28 agents.

    I would like to knwo how many ports I need.

Viewing 5 posts - 1 through 5 (of 5 total)
Reply To: IVR and erlang
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