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Call Center’s Standards

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  • #32848 Reply
    Luis Rivas

    Hello, I am a student of Engineering in Mexico City and I am investigating about Call Center’s standards. I am interesting in learn and design Call Centers, please could you tell me in which book or website can I find these standards.
    Thank you for your attention.

    #32849 Reply
    Debbi Smith

    One of the best resources for learning all about call centers and call center standards is Call Center Management on Fast Forward by Keith Dawson. You can purchase it at

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