Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

multi skills call center

Viewing 1 post (of 1 total)
  • Author
  • #32841
    adi gate

    hi there
    i have a problem.our call center runs 24 hours a day,and that’s why we run i 3 different shifts.we have about 10 different skills.
    the problem is that evrey shift has its own manager and each one set the skills according to the call load. i mean that the cti cant “see” the workload so the manager has to pay attention all the time and change the skills every time there a is a call load.
    does anyone know if the cti can read the load and automatically change the skills

Viewing 1 post (of 1 total)
  • The forum ‘Telecom Design’ is closed to new topics and replies.