call center costing This topic has 2 replies, 1 voice, and was last updated 22 years, 10 months ago by Pam E.. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts 21st August 2000 at 14:29 #32826 janice turkusGuest does anyone know of a software product that can do the staffing,trunking,have a place for all other related costs and then come up with a way to price out the call center total costs…..cost per call???or cost per seat??? 8th February 2001 at 20:57 #32827 Don W.Guest I am looking for similar articles or publications that relate to costing a call center. Looking for standard formulas. Any assistance wodul be appreciated. 12th February 2001 at 21:11 #32828 Pam E.Guest For a standard cost per call calculation, check http://www.thinkhdi.com. They used to have a white paper on how to complete the calculation. Author Posts Viewing 3 posts - 1 through 3 (of 3 total) The forum ‘Telecom Design’ is closed to new topics and replies.