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call center costing

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  • #32826 Reply
    janice turkus
    Guest

    does anyone know of a software product that can do the staffing,trunking,have a place for all other related costs and then come up with a way to price out the call center total costs…..cost per call???or cost per seat???

    #32827 Reply
    Don W.
    Guest

    I am looking for similar articles or publications that relate to costing a call center. Looking for standard formulas. Any assistance wodul be appreciated.

    #32828 Reply
    Pam E.
    Guest

    For a standard cost per call calculation, check http://www.thinkhdi.com. They used to have a white paper on how to complete the calculation.

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