Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Busy Retries

  • This topic has 1 reply, 1 voice, and was last updated 24 years ago by ANGELO MERTAKKAS.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #32322
    Nancy
    Guest

    What is the general rule of thumb in estimating the percent of calls offered that are retries? What is an “acceptable” percent of calls to block? I assume these numbers would vary by industry. I am working in a customer service call center for a sales organization.

    #32323
    ANGELO MERTAKKAS
    Guest

    Nancy

    It depends on the time of day and the type of numbers called.

    Are you dialling on Home or Business numbers?

    What are your retry parameters set to? EG – Try twice every 10mins or abandon on call?

    Are you using a predictive dialler or power dialler system?

    Regards

    AM

Viewing 2 posts - 1 through 2 (of 2 total)
  • The forum ‘Telecom Design’ is closed to new topics and replies.