Internet call centers This topic has 0 replies, 1 voice, and was last updated 20 years, 7 months ago by loraine Brown. Viewing 1 post (of 1 total) Author Posts 9th June 2000 at 15:54 #32738 Reply loraine BrownGuest I am looking for confirmation of using the Erlang B to forecast ISP call centers. Has any one used this, and what is the average length of calls in this type of call center, providing service request and trouble reporting support. Author Posts Viewing 1 post (of 1 total) Reply To: Internet call centers Your information: Name (required): Mail (will not be published) (required): You may use these <abbr title="HyperText Markup Language">HTML</abbr> tags and attributes: <a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> Submit