Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Internet call centers

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #32738 Reply
    loraine Brown
    Guest

    I am looking for confirmation of using the Erlang B to forecast ISP call centers. Has any one used this, and what is the average length of calls in this type of call center, providing service request and trouble reporting support.

Viewing 1 post (of 1 total)
Reply To: Internet call centers
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">