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Call Center Design

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #32719 Reply
    Suhail Ahmad Salman
    Guest

    Dear All,
    I need help on the call center issues from

    What is a call center?

    To

    Tunning/Optomizing/Implementation?

    I’ll Really Appreciate it if any one can give me any reference or article or any piece of information

    Suhail A. Salman

    #32720 Reply
    Omar Malik
    Guest
    #32721 Reply
    Ronald Huizer
    Guest

    A call centre is common name for a department or a company who is dealing with incoming or outgoing call traffic. In the past 5 years other channels of contact have entered the call centre’s like email, postal services, chat, and lately, Voice over IP.

    The contacts are used for different kind of business, like sales, customer service, information/other services, but also coordination of inbound traffic (911)public services.

    I don’t have specific articles which I can refer to you, but if you’r interestd you can mail me, at rhuizer@qicon.nl.

    Good luck.

    #32722 Reply
    Shaki
    Guest

    Dear suhail,

    visit the following sites

    http://www.ansapoint.com/forum
    http://www.callcentres.com.au
    http://www.3com.com
    http://www.callcenterops.com

    u’ll get some good info…….
    or mail to me at sshaki@rediffmail.com

Viewing 4 posts - 1 through 4 (of 4 total)
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