Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Call Center Design

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
  • #32719
    Suhail Ahmad Salman

    Dear All,
    I need help on the call center issues from

    What is a call center?



    I’ll Really Appreciate it if any one can give me any reference or article or any piece of information

    Suhail A. Salman

    Omar Malik
    Ronald Huizer

    A call centre is common name for a department or a company who is dealing with incoming or outgoing call traffic. In the past 5 years other channels of contact have entered the call centre’s like email, postal services, chat, and lately, Voice over IP.

    The contacts are used for different kind of business, like sales, customer service, information/other services, but also coordination of inbound traffic (911)public services.

    I don’t have specific articles which I can refer to you, but if you’r interestd you can mail me, at

    Good luck.


    Dear suhail,

    visit the following sites

    u’ll get some good info…….
    or mail to me at

Viewing 4 posts - 1 through 4 (of 4 total)
  • The forum ‘Telecom Design’ is closed to new topics and replies.