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Help needed calculating staffing levels

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  • #38484 Reply
    Louise
    Guest

    Hi, Can anyone point me in the right direction?

    I need to work out how many people are needed to answer 99% of calls to a busy 24 hour line.

    I think I need to use an Erlang C Calculator, and I know the number of calls coming in, the average legnth etc etc.

    Can someone point me in the direction of somewhere online I can put this information in and get an answer for each hour of the day? I need to know staffing levels for a 1 week period.

    Thanks

    Louise

    #38485 Reply
    dmck
    Guest

    Look at the top of this page for the tab marked ‘free calculators’.

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Reply To: Help needed calculating staffing levels
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