I need to work out how many people are needed to answer 99% of calls to a busy 24 hour line.
I think I need to use an Erlang C Calculator, and I know the number of calls coming in, the average legnth etc etc.
Can someone point me in the direction of somewhere online I can put this information in and get an answer for each hour of the day? I need to know staffing levels for a 1 week period.