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ASR Calculation

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  • #38455 Reply
    Lilly
    Guest

    When doing ASR calculations do you use the call = 0 sec in the calculation?

    I am interseted in seeing the formula for ASR calculation for VOIP traffic.

    #38456 Reply
    Siddharth Mitra
    Guest

    Dear,

    Please can you send me the ASR,PDD and ACD formula.

    With regards,
    Siddharth Mitra

    #38457 Reply
    Asif Shaikh
    Guest

    ASR – The Answer-Seizure Ratio (ASR) is a percentage part of successfully answered Calls from all Calls attempts (successfully answered Calls divided by the total number of Calls attempted and multiplied by 100). The total number of calls attempted, which are known as “seizures”. Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior. 60-70% is considered a very good ASR in the VoIP world.
    ACD – The Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billsec) of answered calls and dividing it by the number of these answered calls.

    #38458 Reply
    kola
    Guest

    am getting 30+% from my carrier on VOIP

    do i need to change my carrier or is ok .

    thanks

    #38459 Reply
    Srujan Kumar
    Guest

    What to know about ASR % calculation

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