Generic selectors
Exact matches only
Search in title
Search in content

# ASR Calculation

• This topic has 4 replies, 1 voice, and was last updated 4 years, 9 months ago by Srujan Kumar.
Viewing 5 posts - 1 through 5 (of 5 total)
• Author
Posts
• #38455 Reply Lilly
Guest

When doing ASR calculations do you use the call = 0 sec in the calculation?

I am interseted in seeing the formula for ASR calculation for VOIP traffic.

#38456 Reply Siddharth Mitra
Guest

Dear,

Please can you send me the ASR,PDD and ACD formula.

With regards,
Siddharth Mitra

#38457 Reply Asif Shaikh
Guest

ASR – The Answer-Seizure Ratio (ASR) is a percentage part of successfully answered Calls from all Calls attempts (successfully answered Calls divided by the total number of Calls attempted and multiplied by 100). The total number of calls attempted, which are known as “seizures”. Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior. 60-70% is considered a very good ASR in the VoIP world.
ACD – The Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billsec) of answered calls and dividing it by the number of these answered calls.

#38458 Reply kola
Guest

am getting 30+% from my carrier on VOIP

do i need to change my carrier or is ok .

thanks

#38459 Reply Srujan Kumar
Guest

What to know about ASR % calculation

Viewing 5 posts - 1 through 5 (of 5 total)
Reply To: ASR Calculation
Your information:

`<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> `