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ASR Calculation

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  • 7th June 2004 at 14:16 #38455
    Lilly
    Guest

    When doing ASR calculations do you use the call = 0 sec in the calculation?

    I am interseted in seeing the formula for ASR calculation for VOIP traffic.

    6th March 2015 at 17:15 #38456
    Siddharth Mitra
    Guest

    Dear,

    Please can you send me the ASR,PDD and ACD formula.

    With regards,
    Siddharth Mitra

    12th March 2015 at 19:51 #38457
    Asif Shaikh
    Guest

    ASR – The Answer-Seizure Ratio (ASR) is a percentage part of successfully answered Calls from all Calls attempts (successfully answered Calls divided by the total number of Calls attempted and multiplied by 100). The total number of calls attempted, which are known as “seizures”. Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior. 60-70% is considered a very good ASR in the VoIP world.
    ACD – The Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billsec) of answered calls and dividing it by the number of these answered calls.

    12th July 2016 at 07:35 #38458
    kola
    Guest

    am getting 30+% from my carrier on VOIP

    do i need to change my carrier or is ok .

    thanks

    27th July 2016 at 04:48 #38459
    Srujan Kumar
    Guest

    What to know about ASR % calculation

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