Generic selectors
Exact matches only
Search in title
Search in content

Reply To: Avoid 100% occupancy

#78685
Shawn McCarty
Guest

I had always heard that above 85% occupancy was pushing agents too hard. I tend to use something lower in my staff models that builds in wiggle for peak days.

I had convinced my organization to purchase the Westbay calculator at the organizational level just to get the Erlang for Excel plug in. Does CC Excel replace that or is it a separate product?