Below is a high level description of eTOM, SID and TAM.
-Business Process Framework (earlier known as eTOM – enhanced Telecommunication Operation Map) captures the key and typical business processes that a Communication Service Provider (CSP) will support so that they can become “digital” CSP with agile qualities.
At a high level there is “operations” and this covers: Fulfillment, Assurance and Billing (FAB). FAB processes ensure that Services can be delivered and that they can be charged / billed (usage).
-Shared Information Data (SID): A model that abstracts information in the Network. Promotes integration.
-Telecommunication Application Map (TAM): Description of the software stack for the OSS/BSS environment. Helps to list the software artifacts that are used with the AS-IS software stack.
-Integration Framework: API Gateways and Enterprise Service Bus (ESB) / Enterprise Application Integration.
VBR/ Wallis Dudhnath