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Reply To: How to do root cause analysis of KPI’s

Wallis Dudhnath

There are now several Expert Analytics Tools that can be used to provide information to key customer stakeholders: Managed Services, Service Operation Centre, Network Operations Centre, etc.. Information is collected from Probes, Signalling / Control planes, 3GPP OCS, CRM, Handset information, etc..

The Expert Analytics tool will aggregate and correlate the information from a near realtime Data Lake (Big / Fresh Data reservoir) and present the information as a set of easy to read graphs.

Fits into the wider topic of Customer Experience Management.

VBR/ Wallis Dudhnath