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Reply To: Mega KPIs

#65082
OptimiZer
Guest

Sorry my friend, let me clearly ask you now..

I want to know generally (not vendor specific formulas) that what kind of Mega KPIs do we see to present Higher Management?
Like we present CSSR to customer which is aggregate of several KPIs, similarly we have CSR (Call Success Rate).

Kindly let me know some more.

Thanks,