e cell = external cell ?
Then it’s probably a MSC misconfiguration. And if each cell belongs to a different MSC, then it’s even more probable than one of the two MSC is misconf.
Check routing tables, LAC definition, CI definition, and whatever (i don’t know the details at all). One thing certain : inc ho = 0% means there are HO requests. Therefore the serving BSC is aware that the e-cell exists.
Therefore, the description of you e-cell in your OMC-R is correct.
Good news if you’re working at the OMC-R… Bad one if you’re a NSS guy 🙂