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Reply To: Converting erlangs in seconds

#46865
Jan
Guest

Sorry for confusion – ATA = AVERAGE TIME TO ANSWER. The report is covering a period of one week and shows average time to answer as .17 mins. I know this isn’t 17 seconds [as in hh:mm:ss] and just wanted to know how I converted it to ss.
Sorry for my obvious ignorance. Does this change your replies?