1. the formula for calculating Call Completion Ratio is
CCR= (CCS with answer(Out) + CCS Subs Busy+CCS Unanswered)/ Out going Call Seizure
2.ASR(O.G)= CCS with Answer/Out
going Call Seizure
ASR(I.C)=CCS with Answer/Calls Carreied I.C
Regards
madhu