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Reply To: Call Setup Success Rate

#43564
madhu
Guest

1. the formula for calculating Call Completion Ratio is
CCR= (CCS with answer(Out) + CCS Subs Busy+CCS Unanswered)/ Out going Call Seizure

2.ASR(O.G)= CCS with Answer/Out
going Call Seizure

ASR(I.C)=CCS with Answer/Calls Carreied I.C

Regards
madhu