3rd December 2004 at 03:03
#40114
Guru
Guest
I agree that the FR->HR and HR->FR mode changes must be accounted for somehow. Perhaps you could use a measure of HR to FR usage per given time period and factor in that percentage. I use a report via BizObjects that displays the spread of HR vs FR for a given cell. I guess this detailed data could help increase the accuracy of the erlang projection.