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Reply To: Defining KPIs : CRR and CSSR


Ok, Let me rephrase the question.

How do I determin the Call Retention Rate from standard Ericsson Switch counters. I Cannot seem to find counters that indicate that means by which the call is terminated.

For eg, I know on Siemens equipment there are counters specifying A/B Release etc – is there something equivalent on Ericsson ?

Please assist…