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Reply To: Time Consistant Busy Hour

#34697
Don McK
Guest

TCBH is applicable to each Trunk Route, typically BHCC will apply to the capability of the equipment to switch ALL calls (internal, extension to trunk and trunk-trunk)

Traffic capabilities will depend upon PABX model, software issue and trunk route capacities.

Perhaps more relevant is the switchinh matrix of the PBX, is it ‘blocking’ or ‘non-blocking’?
ie, is it possible the call will fail due to insufficient capacity of the switch matrix.