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Reply To: Erlang=Minutes

#33307
Alexis Reyes
Guest

That is correct:
# of Calls * Mean Holding Time (sec) = Total Time (sec)
Total Time (sec) / 3600 = # (Erlang)
If you Have 30 Erlang Then:
30 (Erl)*3600 = Total Time (sec) = 108000 (sec)
108000 (sec)/60 = 1800 (min)