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Reply To: Reporting

#32773
John T
Guest

The use of the data you have will depend upon what you are trying to prove, such as average answer time, time in que, position occupancy, required agents. So you need to determine your requirements then the statistics among thoese you get that would apply. Then package your reports based to reflect your needs.

I assume by this time you have accomplished your goals, if you haven’t you may contact me at joht@rochester.edu