Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Reply To: Forecasting Agent FTEs

#32768
Steve
Guest

Use the formula:

(Total volume of work in units expected during the period x handling time in seconds) / (occupancy% x (100% – shrinkage%) x 3600 x working days in the period x hours worked by an employee daily)

This will give you a rolled up FTE forecast.