20th October 2000 at 22:14 #32666
Have you got an answer ?
I have the same proble with another datas.
I don’t know how to caluclate how many IVR ports I need.
I have 1200 calls per hour, I know each call is going to stay 40 seconds under the IVR, and I have 35 agents.
I would like to knwo how many ports I need.