Maybe Erlang C model can help to calculate how busy and Average Hold Time (AHT)
1. Try to get how many bytes/packets go thru incoming/outgoing.
2. Bandwidth available e.g. 128Kbps/64Kbps
3. Period time by hour
4. Calculate per hour – Erlang unit
5. Response time is AHT
I’m also need feedback from all of you!