Hi,
You need to trouble shoot the problem first, either it is quintum’s end or your bandwidth issue…I know you can do vnc to the machine in the same network during the problem but u need to check it out.
If the quintum comes back to online status by resetting it then it’s quintums problem and if you have to reset your cable modem/DSL modem then its your ISP’s issue.
So how do you resolve the problem?
Omer