Connect a computer via the RS232 port to the gateway.
Setup to 38400 bps,8 bits,1 stop bit,no parity.
Confirm that you get the propmt when you hit “enter”several times.
Without removing the cable,reboot the gateway.
When you see a message that says “hit enter withing three seconds to enter configuration”, do so.
You will be able to reset the equipment back to factory default.
WARNING!!!!!!!!!!!!! You will loose all your configuration, the only thing left will be the I.P. address information.
You will need to know how to configure your gateway again, from scratch!!!!!!!!!!!!!!!
Wilson Boyrie