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Reply To: quintum password recovery

Quadri, Syed Zaigum

Here is the Situation:

We initially configured our Quintum CMS at office and then we brought it here in Tele-House Frankfurt after fixing it in closet we tried to Telnet , Ping and connect using GUI Config Manager but nothing worked then I tried to connect through Console cable from PC lying here but that PC has LINUX OS and in linux there is one application known as minicom through which u can connect the Serial Communication port of PC. I tried to connect but everytime it used to get connected but show strange messages like “Database intializing” then I brought a Window PC nad connected it through Hyperterminal then it showed the login screen. I tried with the password but failed but in the office I had accessed the system many time with the same password then I tried with the old password it also failed then reset the device but again it showed me those messages at the Terminal of Hyperterminal like Initializing passwords and so on but this time it gave me the option to restore the previously known configuration and I accepted it and during reviving that config, system gave many errors after that I am not even able to get anything on the Hyperterminal screen. No ACTIVITY at all on hyperterminal further I saw a Reset button on system controller card I pressed it but no use then I tried anothrt RESET button provided at the
bottom on the front panel but it seems to be not in a good position when I press it the whole panel get pushed behind from inside and I can not press it properly.

Then after all that we start observing the login prompt like this [fed2f60a] Login:

So I tried the login and passwd but cannot get access to the system. At the moment we r standing here:

[a8ceea16] Login:admin

but cannot get access to the CMS on trying passwords.

We need immediate help on this issue.

Looking forward to hear from u soon.

Quadri, Syed Zaigum

JFB Communication
Tel: 069-24006749
Fax: 069-24006750