Dear Kang Zeng – 8 Jul 2002
I am totally agreed to iEnsemble victim – 30 May 2002
He is right we all of us are suffering from this WONDERFUL product called iEnsemble
I purchased the iEnsemble last year it was a bad choice, Tried to put it on line and found it is not what VIVE is advertising, It hangs a lot, Call get stuck, etc
When tried to contact VIVE for help desk came to know that vive is no more in market, another option was Baher to support us, More ever Baher started asking cash to provide the support (he was providing help desk from home so it was his right) Any was I switched off the Gateway, few of us have sold them on half price just to get rid of it.
But few were waiting like me that when vive will be back they will start it again .Was surprised to know that vive is back once again with a new name I tried to contact them find their reply at the end of these lines.
iEnsemble indeed is a good product But this is fact that it was on beta test, 80% it was not working, its user friendly, It works perfect as iEnsemble to iEnsemble.
Now Flashline says they are not VIVE why they still use the contact numbers, staff and even site of VIVE. If they want to use the http://www.vive.com it means they want old customers they must then they must provide free of charge support to old customers.
They must put manuals of Brave and iEnsamble .
Thank you for your request.
Pls let me know the country you are in, so I can forward your request to the appropriate sales person within FlashLine.
Waiting for your feedback,
—– Original Message —–
Sent: Saturday, June 29, 2002 11:25 AM
I am willing to get some tech help for my iEnsamble GW , whome should i
And this was the follow up from tech
Thank you for contacting Flashline Inc. for technical support. The following are some information about the company as well as our technical support policy.
Flashline Inc., the company who bought the assets of VIVE Synergies Inc. is pleased to offer its service to all former VIVE customers. We are committed to solving your technical issues, and to help you setup your application/business using our products. However we wish to emphasis an important fact, that we are not obligated to honor the warranty given by Vive Synergies, as we are totally different company.
We extend Technical Support service in units of 30 minutes. The hourly Charge per hour for our service is $80 USD
As a promotion to our loyal customers we are pleased to offer 3 months of free* technical support from May 15, 2002 to August 15, 2002. To enjoy our services customer should register with us.
Registration requires transfer of $240 USD to us. This will be kept in the customer’s account, and nothing will be deducted from it until our promotion expires (*either 3 months or 3 hours of free technical support whichever comes first)
You are free to use part of the money from your account in buying new products. Provided that you keep some funds to cover your support.
There are a lot of other benefits you gain when you register with us, like free Firmware upgrade to our latest version, and receiving latest information and promotions about Flashline Inc. products.
Please send me your agreement by e-mail, to open an account for you. Don’t hesitate to contact me if you have any question.
Baher Y. Ibrahim
1600 Aimco Blvd. Unit 9
Mississauga, Ontario CANADA L4W 1V1
Tel. +1-905-238-7080 Ext. 120
From: NASIR ABDUL REHMAN [mailto:firstname.lastname@example.org]
Sent: Saturday, June 29, 2002 11:26 AM
i am willing to get some tech help for my iEnsamble GW , whome should i