CPH = Calls per hour.
first time i did this i got a call detail report from the local carrier and than a payroll report. Adn did the math.
Snr Mgmnt were appalled that we were paying so much for 3 calls per hours (average)
if you can’t get the report – ask one trusted employee to log manually every thing for a day or a week and use that as a “statistically significant sample size” to roll up to your number.
As in most cases – follow the $$$…