Hello Miss Shruti,
I own a call center here in New Delhi & we a qualified team who works religiously on Outsourcing & setting up of both Domestic & International Call Center.
As far as profit is concerned, domestic call centers are no match against the International. However I’d say that the risks are equal. All you need is a good stable process with assured payments. If you’re a beginner & willing to invest a handsome amount, you can go for an Inbound Project. This would fetch you monthly payments, in advance on a per seat, per hour basis. For such processes, you need a concrete legal back-up, cos this would require obtaining of OSP license, & also a COPC. Obtaining these certificates would cost you not less that 1.5 lakhs. Most Inbound projects would be offered to you by consultants who would charge you upfront. (Offcourse that varies from project to project), & setting up your own infrastructure would again have to be dealt with. Depending upon the availability of several resources such as good bandwidth, dialers, Epabx, systems & networking. Everything would have to be taken care off.
Now, outbound is comparatively less pain in the neck. You can run different project varying from Outbound Telemarketing to Surveys. But offcourse, these would be on a pay per performance basis arrangement. If you can extract the best out of your own agents, then there would be no looking back. The infrastructure cost would be slightly lesser than the inbound. Whichever way, you’d like to go about your project, there’s one thing that you’d consistently require.. guidance & assistance. Right from getting you the appropriate process, till the setting up of your center, to hiring of executives. Everything needs to be done in a very systematic way.