It requires a lot of thinking, infrastructure, manpower planning and finance to take a step into this industry.
Call center is a blend of mathematics, careful planning and implementation.
Your investment in this industry can easily be broken up into 4 separate parts.
Technology (60%)
Manpower (15%)–RECURRING
Office Expenses (15%)–RECURRING
Unforeseen Expenses (10%)—MIGHT OR MIGHT NOT RECURRING.
Regards
IwAay