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Reply To: how to calculate the agents occupancy

#18012
Tanmoy
Guest

Dear Mr. Jassem

Occupancy is the term used to define the logged in period of an agent which is utilized, i.e on call period. I will suggest if you use Avaya, or ACD you can easily print the report out (ACD).

Then you can make charts on excel.

Thanks and regards

Tanmoy