17th August 2007 at 00:32
#18012
Tanmoy
Guest
Dear Mr. Jassem
Occupancy is the term used to define the logged in period of an agent which is utilized, i.e on call period. I will suggest if you use Avaya, or ACD you can easily print the report out (ACD).
Then you can make charts on excel.
Thanks and regards
Tanmoy