Your main focus on developing SOPs, will be based on processes related to the following areas:
– Human Resources
(Employement Forms,NDAs, Contracts, Leave Applications, advances forms etc)
(Interview forms, Training Course, Trainers daily feedbacks etc…)
– Quality Control
– IVR, Call Recs Daily dispositions, sales reports
You need to come up with a generic templates revolving around your center’s processess/daily acitivities related to the above areas.