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Reply To: SOP for OIutbound/Inbound call center


Dear Nawaz,

Your main focus on developing SOPs, will be based on processes related to the following areas:

– Human Resources
(Employement Forms,NDAs, Contracts, Leave Applications, advances forms etc)

– Trainings/Recruitment
(Interview forms, Training Course, Trainers daily feedbacks etc…)

– Quality Control
– HR
– Campaigns
– Agents

– Technology
– IVR, Call Recs Daily dispositions, sales reports

You need to come up with a generic templates revolving around your center’s processess/daily acitivities related to the above areas.