16th August 2006 at 17:22
#17810
bhupesh sharma
Guest
Hi,
A key thing to look for here is that it is just imposible for any tool to come up with forecasting of abandoned calls. A good way for you to manage this issue is understanding at what (EWT) time does the cutomer hangup on an average and deleting those number of calls from the Offered calls would give you a more accurate picture.