Hi Janica,
It all comes down to how much each agent currently costs you compared to the standard costs in different countries. If you outsource here (I am in Pakistan), each agent wil roughly cost you between $4 – $5. This could even go down. Overall Pakistan ia ctually 30% cheaper than India as we enjoy a tax holiday till 2016. You can write back to me for further details.
Regards,
Omer Ejaz